Subscriptions
- You can cancel a paid subscription at any time. Cancellation stops future renewals.
- When a subscription is cancelled, Pro access normally remains available until the end of the already-paid billing period.
- If a payment is refunded, charged back, expires, or fails final recovery, paid entitlements may be downgraded according to the payment-provider event.
- Refund requests are reviewed when there is an access failure, duplicate billing, accidental purchase, or a material mismatch between the paid plan and delivered SaaS access.
AI point packs
AI point packs are optional one-time purchases for heavier AI usage. Points are added to a non-expiring wallet and are spent by AI features after starter and monthly points are used.
- Unused point packs can be reviewed for refund.
- If points have already been spent, a refund may reduce the remaining wallet balance or create point debt so refunded usage is not consumed twice.
- Point packs are not a physical product, marketplace item, or manually delivered service.
How to request help
Email contact@humanhighlight.co with the account email, product name, purchase date, and a short explanation. Do not send full card numbers or sensitive identity documents by email unless specifically requested through a secure provider flow.
Checkout is not live until payment-provider approval is complete. This policy is published now so reviewers can evaluate the support, refund, and fulfillment model before live payments are enabled.