Support channels
| General support | contact@humanhighlight.co for account access, product questions, extension issues, and early-access help. |
|---|---|
| Billing support | contact@humanhighlight.co for subscription, cancellation, refund, duplicate charge, or entitlement questions. |
| Legal and abuse | legal@humanhighlight.co for legal notices, abuse reports, policy concerns, and moderation requests. |
What to include
- The email address used to sign in.
- A short description of the problem and the page or feature involved.
- For billing questions, include the approximate purchase date and product name, but do not email full card numbers.
- For extension issues, include browser version and the YouTube page type: video, playlist, channel, or Shorts.
Related policies
Refunds
Subscription and AI point-pack refund rules are described in the public refund policy.
Read refund policyPrivacy
Data collection, account data, YouTube page handling, and BYOK handling are described in the privacy policy.
Read privacy policyTerms
Account usage, acceptable use, AI limitations, and paid-plan terms are described in the terms.
Read terms