Subscriptions
- Plus, Pro, and Ultra are billed monthly or yearly and renew automatically until cancelled. You can cancel at any time without emailing support: sign in, open Settings → Billing, and choose Manage billing.
- When a subscription is cancelled, paid access normally remains available until the end of the already-paid billing period.
- If a payment is refunded, charged back, expires, or fails final recovery, paid entitlements may be downgraded according to the payment event.
- Submit an accidental-purchase refund request within 14 calendar days of the charge. We also review duplicate billing, access failures, or a material mismatch between the paid plan and delivered SaaS access; approved refunds return to the original payment method.
- Refund eligibility may also be required by the law that applies to you. Nothing in this policy limits mandatory consumer rights. Requests outside the 14-day accidental-purchase window are considered where required by law or where duplicate billing or non-delivery is verified.
Subscription access and quota corrections
Paid products are automated SaaS subscriptions or digital AI Credit packs. If checkout succeeds but the plan, monthly quota, credit wallet, or entitlement does not update correctly, contact support and include the account email, product name, and purchase date.
- If paid access or purchased AI Credits are not delivered after a successful checkout, contact support for review.
- A refunded AI Credit pack removes the refunded AI Credits from the unused wallet. If some were already consumed, the account may carry AI Credit debt that future purchased AI Credits repay before becoming spendable; the wallet itself is never shown as negative.
- If a payment is refunded or reversed, related paid entitlements may be adjusted according to the payment event.
- AI Credits are digital plan quotas, not a physical product, marketplace item, or manually delivered service.
How to request help
Email support@humanhighlight.co with the account email, product name, purchase date, and a short explanation. We aim to acknowledge and reply within two business days. Do not send full card numbers or sensitive identity documents by email unless specifically requested through a secure provider flow.
Paid access is delivered as SaaS account entitlement updates after checkout confirmation. Refund review focuses on duplicate charges, accidental purchases, and entitlement delivery failures.