Support

Help for account, billing, and product issues.

Use the contacts below for support, billing questions, legal requests, security reports, and business inquiries. We aim to reply to support and billing requests within two business days.

support@humanhighlight.co contact@humanhighlight.co legal@humanhighlight.co

Support channels

General support support@humanhighlight.co for account access, product questions, extension issues, and product support.
Billing support support@humanhighlight.co for subscription, cancellation, refund, duplicate charge, or entitlement questions.
General business contact contact@humanhighlight.co for business, product, and non-support inquiries.
Legal and abuse legal@humanhighlight.co for legal notices, abuse reports, policy concerns, and moderation requests.

Support FAQ

Can I sign in now?

Yes. Use Google sign-in on the portal. If the redirect stalls or loops, include your browser, device, and the exact page where it happened.

Get sign-in help

Where do I see AI Credit limits?

Current free AI Credit limits and monthly usage are shown inside Settings after sign-in. If the meter looks wrong, include the account email and a screenshot of the quota card.

Open settings

How do I manage or cancel a paid plan?

Paid subscribers can cancel without emailing support: sign in, open Settings → Billing, then choose Manage billing. Cancellation stops future renewals and access normally continues through the paid billing period. If the portal link does not work, email support with the account email.

Open billing settings Read cancellation and refund policy

How do I report a public map or abuse?

Send the public map URL, a short reason, and any relevant screenshots. Legal, moderation, and abuse reports go to the legal inbox.

Report abuse
Never email passwords, API keys, or full card numbers. Human Highlight support will only ask for enough account and page context to investigate the issue.

What to include

  • The email address used to sign in.
  • A short description of the problem and the page or feature involved.
  • For billing questions, include the approximate purchase date and product name, but do not email full card numbers.
  • For extension issues, include browser version and the YouTube page type: video, playlist, channel, or Shorts.

Related policies

Refunds

Subscription cancellation and refund rules are described in the public refund policy.

Read refund policy

Privacy

Data collection, account data, YouTube page handling, and AI processing are described in the privacy policy.

Read privacy policy

Terms

Account usage, acceptable use, AI limitations, and paid-plan terms are described in the terms.

Read terms